Minimising disruption to your business when technology lets you down from a simple application issue to a server outage is a key part of outsourced IT support.
By investing in one of the IT industry’s most reliable and professional remote support tools, our helpdesk team can quickly and securely connect to an array client side systems, including PC’s, laptops, MAC’s, servers and mobile tablets.
By following 3 simple steps we can gain access to an affected system within 2 minutes and experience the issue first-hand and reboot the PC remotely, with automatic reconnection, to get you up and running as quickly as possible and with the minimum of fuss. We are never far away.
Remote support is the preferred support method for all our clients, as it’s fast and effective and has proven itself time and time again and allowed us to extend our professional and reactive helpdesk support to clients throughout the UK and Scotland, as there are no geographic limitations.
There is no cost for our remote support for clients with existing support agreements and combined with unmetered helpdesk cases and daily systems checking, we’ve got your back every step of the way, so you can get on with running your business.
For clients wishing to enhance reactive remote support with pro-active maintenance, development and systems management, our on-site support service provides a fully rounded outsourced solution for complete peace of mind.