On-Site IT Support
Remote support is the preferred support method as this offers a much faster and ultimately more cost effective way of resolving your day-to-day IT issues. On-site IT support is there to not only compliment the remote support provision, but to provide an essential ‘hands on’ approach when needed.
We deliver this widely utilized service either by way of scheduled weekly site visits for networks of 40 users of more, so you get the feeling of an in-house IT department without the overheads, monthly or quarterly on-site IT support visits for networks below 40 users and on call site visits to provide a guaranteed response when you need us the most. Best of all, if we are called out to your site you get the first hour free of charge and we often resolve issues within this initial period.
Scheduled on-site IT support helps us to build a trust and rapport with each client and undertake IT tasks that do not fall under the ‘break/fix’ IT support banner such as new systems installations, network wide software upgrades, bespoke software patching and developing areas of your network.
With technicians working in and around London and the South every day and with a head office just 25 minutes from The City, our on-site IT support service is never far away.