Supporting your organizations network is key part of ensuring your business or charity can operate and communicate with staff, customers, associates and supporters. It’s a fact that technology can let us down and normally chooses to do so at the most critical time. We support organizations employing anywhere between 10 and 150 staff in every industry sector throughout London and the South, with some clients as far afield as Scotland. We have gained particular interest from the Accountancy and Charitable sectors, which has helped us to develop our IT support services to meet the specific needs of these types of organization.
Reliable, fast and pro-active IT support provides a mechanism for reducing the amount of unexpected or sudden systems issues, while focusing on resolving day-to-day problems quickly, which minimizes disruption and loss of productivity.
Our approach to IT support follows a best practice methodology, that delivers issue resolution using proven techniques and vendor tested fixes. This helps to avoid simply ‘putting a plaster on it’ when addressing a problem, only for it occur again and again.
We provide IT support for all Microsoft environments and the vast array of services they supply, from core backend servers through to end user workstations and everything in between. MAC users also have access to our in house IT support team who have a wide range of skills to support this widely used platform.
Although we will be professional in our approach and structured in our planning and application, we cannot know what's around the corner, but will implement support tools and monitoring to reduce the level of reactive support and increase the uptime of your network.
IT support is only as good as the people providing it and our support team are carefully selected to provide a great balance of skills and personality, combined with an ability to listen and understand each client’s individual needs.