IT Support Services
Our range of IT support services are designed to meet your every need, whether it’s resolving a quick one off PC issue or planning and implementing a major infrastructure change. Each service is like a cog keeping your organisation running, one working in unison with the other to underpin your daily working practices, while improving your networks efficiency. Core services are available to everyone from occasional clients to contractual, actively managed customers and are delivered by our customer focused, Microsoft accredited IT support services team.
Core Services

- Service
- Benefit
Monday to Friday from 8.00am to 6.00pm
Allows us to take complete control of a PC, Laptop or Server
Over 85% of IT issues can be resolved quickly using this method
Every case is logged, time stamped and given a unique case number
Creates a case footprint. Allows you & us to track every issue
An email is sent to you every time we open & close a support case

Tailored ‘Bespoke’ IT support services and our ‘All-Inclusive’ Premium packages provide the peace of mind cover many clients require and aim to give you the feel of an in-house department without the overheads.
Added Benefits

Standard guaranteed response times from 2 hours
Reports show we consistently respond well within these
Support that sometimes requires a different ‘hands on’ approach.
On-site visits start from 1 x half day per month.
Let us take the worry out of ensuring your data is safe every day
For extra peace of mind we’ll audit and check your systems monthly.
For extra peace of mind we’ll audit and check your systems monthly.
Automatically alerts us to any issues often before you notice.
Monthly feedback meetings help us to build a stronger relationship

Remote Access
We specialise in providing remote access solutions for individual remote workers or interconnecting satellite offices using a range of products including Microsoft Terminal Services, Citrix and VPN technologies.
RPC – Outlook Email

There are many ways to access business emails remotely, the most popular being Outlook Web Access. However by tapping into the additional resources your Microsoft Exchange Server can provide, you can also have full company Outlook email/public folders, securely over the Internet direct to your laptop or PC, without the need for a VPN or third party products.

Planning

Disasters come in all shapes and sizes with varying degrees of severity. Most organisations are heavily reliant upon their IT systems for day-to-day operations, but very often have no plan or processes in place should the worst happen.
We work with businesses and charities to find tangible, workable and realistic methods for failover systems that meet both demand
and budget.

Network Auditing

We use award-winning products to audit your network that provide you with a detailed report, highlighting areas that may need addressing to ensure network security and systems stability.
However we don’t just rely upon technology to do the work, we use our wide range of skills and experience to physically check other areas including firewalls, gateways, servers and access privileges.

Project Planning

Whether it’s planning a new server installation, testing failover systems, relocating office networks or producing budgets for IT expenditure, we have the resources and experience to work at all levels and meet your every need. View our Case Studies

Software Compliance

Software licensing compliance is an area that many organisations overlook due to a lack of resources, budget or sometimes just not knowing where to start. We have helped many businesses and charities get to grips with this, sometimes grey area of IT, using audit information and our extensive knowledge of software licensing.

Intranet/Extranet

Intranets/Extranet can bring resource and information sharing together, utilising Internet technologies both within the organisation and externally, providing clients and associates with secure integration into your managed ‘information portal’.
Having successfully planned and implemented many Intranets and Extranet using Microsoft SharePoint Services, we are able to demonstrate the effectiveness of this increasingly popular service. Click here to view an example.

Other Services

ADSL Service Supply
Full Domain Hosting
Network Design / Cabling
MAC Support
Hardware Supply
Software Supply

