IT Support Services


Our range of IT support services are designed to meet your every need, whether it’s resolving a quick one off PC issue or planning and implementing a major infrastructure change. Each service is like a cog keeping your organisation running, one working in unison with the other to underpin your daily working practices, while improving your networks efficiency. Core services are available to everyone from occasional clients to contractual, actively managed customers and are delivered by our customer focused, Microsoft accredited IT support services team.

Core Services

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  • Service
  • Benefit
Dedicated Helpdesk

Monday to Friday from 8.00am to 6.00pm

Remote Control Support

Allows us to take complete control of a PC, Laptop or Server

Over 85% of IT issues can be resolved quickly using this method

Case Tracking

Every case is logged, time stamped and given a unique case number

Creates a case footprint. Allows you & us to track every issue

Helpdesk Reporting

An email is sent to you every time we open & close a support case

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Tailored ‘Bespoke’ IT support services and our ‘All-Inclusive’ Premium packages provide the peace of mind cover many clients require and aim to give you the feel of an in-house department without the overheads.

Added Benefits

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Guaranteed Response

Standard guaranteed response times from 2 hours

Reports show we consistently respond well within these

On-Site Support

Support that sometimes requires a different ‘hands on’ approach.

On-site visits start from 1 x half day per month.

Daily Backup Checks

Let us take the worry out of ensuring your data is safe every day

For extra peace of mind we’ll audit and check your systems monthly.

Monthly Health Checks

For extra peace of mind we’ll audit and check your systems monthly.

Server Monitoring

Automatically alerts us to any issues often before you notice.

Account Management

Monthly feedback meetings help us to build a stronger relationship

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Remote Access

We specialise in providing remote access solutions for individual remote workers or interconnecting satellite offices using a range of products including Microsoft Terminal Services, Citrix and VPN technologies.

RPC – Outlook Email

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There are many ways to access business emails remotely, the most popular being Outlook Web Access. However by tapping into the additional resources your Microsoft Exchange Server can provide, you can also have full company Outlook email/public folders, securely over the Internet direct to your laptop or PC, without the need for a VPN or third party products.

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 Planning

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Disasters come in all shapes and sizes with varying degrees of severity. Most organisations are heavily reliant upon their IT systems for day-to-day operations, but very often have no plan or processes in place should the worst happen.
We work with businesses and charities to find tangible, workable and realistic methods for failover systems that meet both demand and budget.

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Network Auditing

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We use award-winning products to audit your network that provide you with a detailed report, highlighting areas that may need addressing to ensure network security and systems stability.
However we don’t just rely upon technology to do the work, we use our wide range of skills and experience to physically check other areas including firewalls, gateways, servers and access privileges.

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Project Planning

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Whether it’s planning a new server installation, testing failover systems, relocating office networks or producing budgets for IT expenditure, we have the resources and experience to work at all levels and meet your every need. View our Case Studies

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Software Compliance

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Software licensing compliance is an area that many organisations overlook due to a lack of resources, budget or sometimes just not knowing where to start. We have helped many businesses and charities get to grips with this, sometimes grey area of IT, using audit information and our extensive knowledge of software licensing.

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Intranet/Extranet

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Intranets/Extranet can bring resource and information sharing together, utilising Internet technologies both within the organisation and externally, providing clients and associates with secure integration into your managed ‘information portal’.
Having successfully planned and implemented many Intranets and Extranet using Microsoft SharePoint Services, we are able to demonstrate the effectiveness of this increasingly popular service. Click here to view an example.

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Other Services

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ADSL Service Supply

Full Domain Hosting

Network Design / Cabling

MAC Support

Hardware Supply

Software Supply

 
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