IT Helpdesk Services
Our dedicated UK based IT helpdesk is the first port of call for all your IT issues and is available 7 days a week, Monday to Friday 08:00 to 18:00 and 09:00 to 16:00 at weekends.
Contacting the IT helpdesk could not be easier using email, phone or simply logging the issue directly into the helpdesk via your own secure login to our online customer support portal.
Each helpdesk technician is highly trained and has a wealth of experience to handle any situation that may arise, combined with an understanding and patient nature to help you feel at ease from the outset.
When an issue is raised through the IT helpdesk we time stamp each support ticket to ensure we are working to your Service Level Agreement guaranteed response times. Next we apply a unique case reference number to the log for easy tracking of your support case and assign a priority rating to match the severity of the issue.
As we work on each support case the ticket is updated and each entry is again time stamped. When we believe the issue to be resolved, one of our technicians will call you to confirm you are happy that the problem has been fixed. Once we have completed these steps the ticket is marked as closed and you are sent a notification and summary of the ticket for your records.
Our IT helpdesk is your lifeline when technology lets you down and we aim, whenever possible, to deal with all support requests immediately. We successfully resolve over 88% of IT issues remotely from our Helpdesk and always well within the SLA guaranteed response times.